LUCIDCIRCUS is seeking an Implementation Engineer I to join our growing teams in the USA and the Czech Republic. The ideal candidate will be responsible for overseeing a diverse portfolio of projects from kickoff through launch and coordinating and collaborating with cross-functional teams to create exceptional online experiences while managing project timelines and budgets.
Requirements:
- Bachelor’s Degree or equivalent experience (Engineering, Computer Science, or related field)
- Advanced proficiency with the Microsoft Office Suite, including Microsoft PowerPoint, Microsoft Word, and Microsoft Excel
- Knowledge of data systems and structures, including relational databases
- Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
- Self-starter with the ability to manage multiple projects simultaneously
- Ability to understand and translate customer requirements
- Ability to architect solutions based on customer requirements using the capabilities of our SaaS
- Critical thinking, analysis, troubleshooting, and problem-solving expertise
- Ability to effectively prioritize and escalate customer issues
- Ability to adapt to a rapidly changing environment
Responsibilities:
- Review and analyze customer content and data to evaluate our platform’s integration capabilities
- Lead client-facing requirement gathering discussions for technical implementations
- Work with Solution Architect to design a scalable technical approach for client implementation use cases.
- Understand business, data, and technical problems to identify and present software solutions
- Write database queries to extract information from various database types
- Test and consult on leveraging both external systems and our public APIs
- Work collaboratively with Customer Success Development to design, test, and implement custom integrations
- Work collaboratively with our project team members, including Solution Consultants (offshore and onshore), Project Managers, and Customer Success Account Managers to ensure completion of project deliverables
- Manage multiple customer project assignments for a variety of different internal technical implementation workstreams
- Manage relationships and expectations both internally and directly with clients
- Create implementation design documentation for new and existing customers
- Provide support, ad-hoc troubleshooting, and ongoing maintenance services for existing customer technical integrations per SLAs
- Assist with conducting on-site and virtual training of new customers as necessary
Benefits:
- Opportunity to quickly expand your skillset
- Ability to work on a diverse portfolio of projects
- Advancement opportunity in a rapidly growing company
- Flexible working hours/locations
- Performance bonuses