LUCIDCIRCUS is seeking a Senior Implementation Engineer – Remote to join our growing USA and the Czech Republic, teams. The ideal candidate will be responsible for overseeing a diverse portfolio of projects from kickoff through launch and coordinating and collaborating with cross-functional teams to create exceptional online experiences while managing project timelines and budgets.
Requirements:
- Bachelor’s Degree (Engineering, Computer Science, Information Systems, or related field) or equivalent experience
- Two years of experience in the capacity of Implementation Engineer 2 (or equivalent)
- Four or more years of experience with ECM Professional Services
- Above-average knowledge or RESTful API
- Above average knowledge of SQL, Web Service Consumption, SOQL, and Salesforce Reporting
- Advanced knowledge of Excel Modeling
- Expert knowledge of SSO, SMTP, and Salesforce Setup
- Experience with Enterprise level SMM or other Sales Enablement platforms is a plus
- Ability to lead projects containing off-shore resources/teams
- Have shown requirements gathering efforts on projects
- Ability to identify project risks
- Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
- Self-starter with the ability to manage multiple projects simultaneously
- Critical thinking, analysis, troubleshooting, and problem-solving capability
- Advanced proficiency with the Microsoft Office Suite, including PowerPoint, Word, and Excel
Responsibilities:
- Review and analyze customer content and data to determine platform integration points
- Work with Solution Architect to design a technical approach for customer LiveDocs that leverage dynamic data.
- Understand and develop implementation best-practices and scalable design
- Craft and implement solutions for client use-cases using our platform
- Create documents and artifact templates for new and existing customers
- Write database queries to extract information from various database types
- Work collaboratively with Solution Consultants (offshore and onshore) to ensure completion of deliverables
- Provide support and ongoing services for existing customers following SLAs
- Assist with conducting on-site and virtual training of new customers as necessary
- Provide ad-hoc troubleshooting and ongoing training for existing customers as needed
- Help lead, mentor, and train junior level team members
- Lead multiple projects and manage off-shore resources/teams
- Identify project risks and resolves or escalates accordingly
- Partake in sales calls to address customer integration questions
- Promote product enhancement requests to management
- Requirements gathering for small to mid-size projects and crafting SOW’s
Benefits:
- Opportunity to quickly expand your skillset
- Ability to work on a diverse portfolio of projects
- Advancement opportunity in a rapidly growing company
- Flexible working hours/locations
- Performance bonuses