Senior Implementation Engineer

LUCIDCIRCUS is seeking a Senior Implementation Engineer – Remote to join our growing USA and the Czech Republic, teams. The ideal candidate will be responsible for overseeing a diverse portfolio of projects from kickoff through launch and coordinating and collaborating with cross-functional teams to create exceptional online experiences while managing project timelines and budgets.

Requirements:

  • Bachelor’s Degree (Engineering, Computer Science, Information Systems, or related field) or equivalent experience
  • Two years of experience in the capacity of Implementation Engineer 2 (or equivalent)
  • Four or more years of experience with ECM Professional Services
  • Above-average knowledge or RESTful API
  • Above average knowledge of SQL, Web Service Consumption, SOQL, and Salesforce Reporting
  • Advanced knowledge of Excel Modeling
  • Expert knowledge of SSO, SMTP, and Salesforce Setup
  • Experience with Enterprise level SMM or other Sales Enablement platforms is a plus
  • Ability to lead projects containing off-shore resources/teams
  • Have shown requirements gathering efforts on projects
  • Ability to identify project risks
  • Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
  • Self-starter with the ability to manage multiple projects simultaneously
  • Critical thinking, analysis, troubleshooting, and problem-solving capability
  • Advanced proficiency with the Microsoft Office Suite, including PowerPoint, Word, and Excel

Responsibilities:

  • Review and analyze customer content and data to determine platform integration points
  • Work with Solution Architect to design a technical approach for customer LiveDocs that leverage dynamic data.
  • Understand and develop implementation best-practices and scalable design
  • Craft and implement solutions for client use-cases using our platform
  • Create documents and artifact templates for new and existing customers
  • Write database queries to extract information from various database types
  • Work collaboratively with Solution Consultants (offshore and onshore) to ensure completion of deliverables
  • Provide support and ongoing services for existing customers following SLAs
  • Assist with conducting on-site and virtual training of new customers as necessary
  • Provide ad-hoc troubleshooting and ongoing training for existing customers as needed
  • Help lead, mentor, and train junior level team members
  • Lead multiple projects and manage off-shore resources/teams
  • Identify project risks and resolves or escalates accordingly
  • Partake in sales calls to address customer integration questions
  • Promote product enhancement requests to management
  • Requirements gathering for small to mid-size projects and crafting SOW’s

Benefits:

  • Opportunity to quickly expand your skillset
  • Ability to work on a diverse portfolio of projects
  • Advancement opportunity in a rapidly growing company
  • Flexible working hours/locations
  • Performance bonuses

Please email us at jobs@lucidcircus.com